Incident Response & Outage Mitigation
Mitigation comes before understanding. Stabilize first, analyze in the post-mortem, and send an early update.
7 required stepsStrict sequenceIncident response
The first response
- Acknowledge the PagerDuty alertTake ownership immediately.
- Join the incident channelMove coordination into one visible place.
- Update status page to “Investigating”Let affected people know.
- Identify failing component via DatadogUse metrics and traces to narrow the impact.
- Mitigate impactRollback or scale up, as needed.
- Update status page to “Resolved”Close the public loop after verification.
- Schedule post-mortem reviewCapture learning after users are safe again.
Use a runbook built for the first minutes.
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